Question 1

How do I request a service quote?

Accepted Answer

Fill out the service request form with the basics (service type, objective, rough budget, expected timeline). We will contact you to confirm details and send a quote.

Question 2

What information is needed for accurate pricing?

Accepted Answer

We need a short goal description, reference examples if any, the number of pages/screens or scope, technical requirements, and your target audience. The more detail you provide, the more accurate the pricing and timeline.

Question 3

How long until I get a response and proposal after submitting?

Accepted Answer

We usually acknowledge receipt within 24–48 business hours, and send a detailed proposal within 2–5 business days depending on complexity.

Question 4

How much does it cost and what affects the price?

Accepted Answer

Pricing depends on scope, number of pages/features, external integrations, and the level of customization. After reviewing your form, we send clear pricing with options that match your budget.

Question 5

Do you offer a free consultation before we start?

Accepted Answer

Yes, we provide a short complimentary consultation to clarify goals and prioritize the project before presenting the final proposal.

Question 6

Do prices include VAT and an e-invoice?

Accepted Answer

Our offers include 15% VAT when applicable, and we issue e-invoices compliant with ZATCA requirements.

Question 7

What payment methods and milestones do you accept?

Accepted Answer

We accept bank transfer and credit cards. Typically there is an upfront deposit, followed by milestone payments tied to specific deliverables.

Question 8

What is the expected project timeline? Is there an expedited option?

Accepted Answer

Timelines vary by scope; small projects can be completed within 2–4 weeks, and medium projects within 4–8 weeks. An expedited option is available subject to team availability.

Question 9

How many review/revision rounds are included?

Accepted Answer

Proposals usually include 2–3 major review rounds per phase (design/development). Additional rounds can be added by prior agreement.

Question 10

Do you sign an NDA and a service agreement?

Accepted Answer

Yes. We can sign an NDA to protect your information, and document the scope, timelines, and IP rights in a clear agreement before kickoff.

Question 11

How will we communicate and track progress during delivery?

Accepted Answer

We set up a dedicated channel via email and virtual meetings, share weekly progress reports, and provide preview links to staging builds.

Question 12

Do you provide post-launch support and maintenance?

Accepted Answer

Yes. We include a warranty period after launch and offer monthly/annual maintenance plans for updates and technical support as needed.

Question 13

Do you serve Riyadh, Jeddah, Dammam, and other Saudi cities?

Accepted Answer

We serve all cities across Saudi Arabia—including Riyadh, Jeddah, Dammam, and the Eastern Province—through on-site and remote collaboration.

Question 14

What happens right after I submit the service request form?

Accepted Answer

We review your request internally, contact you to clarify any points, then send a detailed proposal covering scope, timeline, pricing, and next steps.

Question 15

Can we schedule a call to refine requirements?

Accepted Answer

Absolutely. Choose a suitable time and we will arrange an online call to review goals and define the optimal scope.

Question 16

Can we start with an MVP or a pilot phase?

Accepted Answer

Yes. We often recommend starting with an MVP to reduce time and cost and validate assumptions quickly before scaling up.

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